Member Services Pro — Front Desk & Club Experience

First National Bankers Bank; West Valley City (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Plans

Flexible Spending Accounts

Job summary

Planet Fitness West Valley City is seeking a Member Services Representative to deliver exceptional customer service to members, guests, and prospective members, ensuring a welcoming Judgement Free Zone. You will handle memberships, inquiries, billing questions, tours and sign-ups, and help members with upgrades while maintaining a friendly, professional environment.

Bilingual English/Spanish are encouraged; on-site work is required.

Qualifications

• Greet members and guests in a friendly, professional manner.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about memberships and amenities; assist with tours and sign-ups.
• Promote membership specials and upgrades (e.g., Black Card).

Responsibilities

• Greet members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Skills

Customer service

Tours & Sign-ups

Membership support

Bilingual English/Spanish encouraged

Education

High school diploma required

Tools

POS system

Job description

Planet Fitness West Valley City is seeking a Member Services Representative to deliver exceptional customer service to members, guests, and prospective members, ensuring a welcoming Judgement Free Zone. You will handle memberships, inquiries, billing questions, tours and sign-ups, and help members with upgrades while maintaining a friendly, professional environment.

Bilingual English/Spanish are encouraged; on-site work is required.