Member Services - Community Impact & Free Membership

Ymcaokc; Oklahoma City (OK); On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Work with a fantastic team!!

Free Y membership for you and/or your…

25% discount on Y programming

Advanced sign-up for Y programming

Job summary

Ymcaokc is seeking a Member Services Associate to help members and guests with membership sales, tours, and information while ensuring accurate clerical duties. You will input data, process payments, and support program registrations in a fast-paced YMCA setting.

The role requires staying current in CPR/AED/First Aid and completing annual compliance trainings, with an expectation to work Monday through Friday including mornings, afternoons, and evenings. A strong service mindset is essential.

Qualifications

• Must stay current in CPR/AED/O2 and First Aid (training provided by the Y if needed)
• Must complete all required Annual Compliance Trainings within 30 days of hire and renewed annually
• Must be 18 years of age or older

Responsibilities

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting quarterly
• Develop meaningful and sustainable relationships with members, donors and volunteers.
• Bilingual preferred

Skills

Strong verbal communication

Customer service experience

Computer skills

Able to lift 30 pounds

Bilingual preferred

Education

CPR/AED/O2 and First Aid Certification

Annual Compliance Trainings

Age 18+ requirement

Job description

Ymcaokc is seeking a Member Services Associate to help members and guests with membership sales, tours, and information while ensuring accurate clerical duties. You will input data, process payments, and support program registrations in a fast-paced YMCA setting.

The role requires staying current in CPR/AED/First Aid and completing annual compliance trainings, with an expectation to work Monday through Friday including mornings, afternoons, and evenings. A strong service mindset is essential.