Member Services Pro — Elevate Member Experience & Growth

Planet Fitness-United Fitness Partners; Phoenix (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

PF Black Card membership

Job summary

Planet Fitness-United Fitness Partners in Phoenix, AZ is hiring a Member Services Representative to greet members, enroll new joiners, and keep the club welcoming and clean.

You will assist with tours, explain PF Black Card amenities, and support the team at check-in and departures. This role requires a passion for helping others, reliability, and strong communication to create a positive member experience.

Qualifications

• Birthdate confirms you are 18 years or older.
• Passion for helping others.
• Ability to lift up to 50 lbs and perform physical tasks.
• On-time dependability because you know people are counting on you.
• High School diploma or GED.

Responsibilities

• Keep the club clean to meet member expectations.
• Greet and enroll new members at the welcome desk; assist with tours.
• Introduce members to PF Black Card amenities.
• Assist with member check-in and departures; provide greetings and farewells.
• Lead with enthusiasm and invite others to join.
• Be flexible with scheduling, including weekends and holidays.
• Support the team and contribute to growth and member experience.

Skills

Customer service

Reliability

Communication

Teamwork

Education

High School diploma or GED

Job description

Planet Fitness-United Fitness Partners in Phoenix, AZ is hiring a Member Services Representative to greet members, enroll new joiners, and keep the club welcoming and clean.

You will assist with tours, explain PF Black Card amenities, and support the team at check-in and departures. This role requires a passion for helping others, reliability, and strong communication to create a positive member experience.