Member Services Pro – Afternoon/Evening Shift

First National Bankers Bank; Piqua (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Free Black Card Membership

Job summary

Planet Fitness seeks a motivated Member Services Representative to deliver a superior level of customer service to members and guests, handling inquiries and transactions while maintaining a clean, friendly environment. You will assist with tours, sign-ups, and promotions, and support daily front desk operations in a positive, judgment-free club culture.

The role emphasizes on-site work, adherence to procedures, and teamwork to ensure a top-notch member experience.

Qualifications

• Must be 18 years of age or older.
• On-site work is required; this is not a remote position.
• Upbeat, professional attitude and strong work ethic.
• Reliable, punctual and dependable.
• Respectful, solutions-oriented in member interactions and commitment to cleanliness.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain tanning certification within required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Provide information about memberships and assist with tours and sign-ups.
• Handle account inquiries, changes and payments at the front desk.
• Maintain cleanliness and order throughout the club during shifts.

Skills

Customer service

Communication

Professionalism

Reliability

Education

High school diploma or equivalent

Job description

Planet Fitness seeks a motivated Member Services Representative to deliver a superior level of customer service to members and guests, handling inquiries and transactions while maintaining a clean, friendly environment. You will assist with tours, sign-ups, and promotions, and support daily front desk operations in a positive, judgment-free club culture.

The role emphasizes on-site work, adherence to procedures, and teamwork to ensure a top-notch member experience.