Member Services & Loans Specialist

Georgia United Credit Union; Decatur (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Georgia United Credit Union in Decatur, GA is seeking a branch associate to welcome and assist members, explain services, and handle daily transactions. This role focuses on delivering a positive member experience from start to finish.

You will process accounts, support loan origination, verify information, and help resolve discrepancies while upholding credit union standards and privacy policies. Strong communication and computer skills are essential.

Qualifications

• 1 year: At least one year of experience in a service-oriented role.
• Must meet the qualifications necessary for NMLS registration to meet the requirements of the SAFE Act.
• Currently has notary license or must be able to obtain license as part of standard job duties.
• 1 year: Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.

Responsibilities

• Welcome and directs members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes. Assists with the escalation of complex transactions when required.
• Informs members about credit union technology services and offerings. Assists members with troubleshooting technology-related transactions and issues.
• Maintains the credit union’s professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
• Identifies, recommends, and promotes products and services to build financial relationships in alignment with the credit union’s business strategy. Counsels members regarding money management and financial matters.
• Demonstrates awareness and commitment to achieving credit union, branch, and individual goals. Uses consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.
• Promotes and establishes strong, positive, and productive working relationships within the organization by committing to the company’s purpose, mission, and core values.

Skills

Interpersonal Skills

Customer Service

Member-first Mentality

Education

High School or better.

Job description

Georgia United Credit Union in Decatur, GA is seeking a branch associate to welcome and assist members, explain services, and handle daily transactions. This role focuses on delivering a positive member experience from start to finish.

You will process accounts, support loan origination, verify information, and help resolve discrepancies while upholding credit union standards and privacy policies. Strong communication and computer skills are essential.