Member Experience & Loans Specialist

Default; Tennessee; On-site; USD 23,000 - 32,000; Full time

Job summary

Georgia United Credit Union is seeking a member-focused associate to greet and assist customers at the branch. You will open/close accounts, handle inquiries, and promote credit union products to build relationships.

The role requires strong service orientation, basic computer skills, and adherence to policy in a fast-paced environment. Starting salary is $20.00 per hour, with compensation tied to experience and qualifications.

Qualifications

• Interpersonal and customer-focused abilities required.
• Ability to handle member questions with professionalism.
• Strong attention to detail and accuracy in transactions.

Responsibilities

• Welcome and direct members visiting the branch to create a positive experience.
• Explain credit union services and open/close accounts.
• Resolve account discrepancies and assist with complex transactions.
• Help members troubleshoot technology-related transactions.
• Maintain professional standards and adhere to policies.
• Promote products and services to build financial relationships.
• Assess member needs and recommend relevant offerings.
• Support branch goals and foster positive working relationships.

Skills

Interpersonal Skills

Customer Service

Member-first Mentality

Education

High School or better

Tools

MS Office

Job description

Georgia United Credit Union is seeking a member-focused associate to greet and assist customers at the branch. You will open/close accounts, handle inquiries, and promote credit union products to build relationships.

The role requires strong service orientation, basic computer skills, and adherence to policy in a fast-paced environment. Starting salary is $20.00 per hour, with compensation tied to experience and qualifications.