Member Services & Solutions Associate

Georgia United Credit Union; Atlanta (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

Georgia United Credit Union is seeking a branch team member in Atlanta to deliver exceptional member service and support daily banking needs. You will open/close accounts, explain products, and resolve discrepancies, while promoting services to deepen member relationships.

The role requires at least 1 year in a service environment, proficiency with MS Office, and cash handling experience preferred. Join a values-driven team focused on accuracy and member satisfaction.

Qualifications

• High school diploma or better.
• 1 year of experience in a service-oriented role.
• Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.
• Previous cash-handling experience in a financial institution is preferred.

Responsibilities

• Welcome and directs members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes. Assists with the escalation of complex transactions when required.
• Informs members about credit union technology services and offerings. Assists members with troubleshooting technology-related transactions and issues.
• Promotes and establishes strong, positive, and productive working relationships within the organization by committing to the company’s purpose, mission, and core values.
• Identifies, recommends, and promotes products and services to build financial relationships in alignment with the credit union’s business strategy. Counsels members regarding money management and financial matters.
• Demonstrates awareness and commitment to achieving credit union, branch, and individual goals. Uses consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.
• Promotes and establishes strong, positive, and productive working relationships within the organization by committing to the company’s purpose, mission, and core values.

Skills

Member-first Mentality

Customer Service

Interpersonal Skills

Time Management

Critical Thinking

Team Player

Education

High School diploma or better

Tools

MS Office

Job description

Georgia United Credit Union is seeking a branch team member in Atlanta to deliver exceptional member service and support daily banking needs. You will open/close accounts, explain products, and resolve discrepancies, while promoting services to deepen member relationships.

The role requires at least 1 year in a service environment, proficiency with MS Office, and cash handling experience preferred. Join a values-driven team focused on accuracy and member satisfaction.