Member Services & Loans Specialist

Default; Tucker (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Georgia United Credit Union in Tucker, GA is hiring for a Customer Service Representative. You will welcome and assist members, explain credit union services, open/close accounts, and handle routine transactions.

You will resolve discrepancies, promote products, and provide technology assistance while adhering to policies. Must have at least a high school diploma and 1 year in a service role. On-site position with starting pay at $20/hour.

Qualifications

• High School diploma or better.
• 1 year of experience in a service-oriented role.
• Experience with MS Office (Word, Excel, PowerPoint).
• Previous cash-handling experience in a financial institution is preferred.

Responsibilities

• Welcome and directs members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes. Assists with the escalation of complex transactions when required.
• Informs members about credit union technology services and offerings. Assists members with troubleshooting technology-related transactions and issues.
• Maintains the credit union’s professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
• Identifies, recommends, and promotes products and services to build financial relationships in alignment with the credit union’s business strategy. Counsels members regarding money management and financial matters.
• Demonstrates awareness and commitment to achieving credit union, branch, and individual goals. Uses consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.

Skills

Member-first Mentality

Customer Service

Interpersonal Skills

Time Management

Critical Thinking

Team Player

Advanced

Education

High School or better.

Tools

MS Office

Job description

Georgia United Credit Union in Tucker, GA is hiring for a Customer Service Representative. You will welcome and assist members, explain credit union services, open/close accounts, and handle routine transactions.

You will resolve discrepancies, promote products, and provide technology assistance while adhering to policies. Must have at least a high school diploma and 1 year in a service role. On-site position with starting pay at $20/hour.