Member Experience Consultant

Georgia United Credit Union; Duluth (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

Georgia United Credit Union is seeking a full-time Member Service role in Duluth, GA. The position involves welcoming members, explaining services, opening and closing accounts, and assisting with loan applications within a results-driven team environment.

Candidate should have high school or equivalent, at least 1 year in a service role, and proficiency with MS Office. Strong customer service and financial product knowledge are valued for building member relationships.

Qualifications

• High School diploma or better.
• 1 year of experience in a service-oriented role.
• Computer proficiency with MS Office, including Word, Excel and PowerPoint.

Responsibilities

• Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes. Assists with the escalation of complex transactions when required.
• Informs members about credit union technology services and offerings. Assists members with troubleshooting technology-related transactions and issues.
• Maintains the credit union’s professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
• Identifies, recommends, and promotes products and services to build financial relationships in alignment with the credit union’s business strategy.

Skills

Team Player

Advanced Critical Thinking

Advanced Time Management

Advanced Interpersonal Skills

Advanced Sales

Advanced Customer Service

Advanced Member-first Mentality

Education

High School or better

Tools

MS Office

Job description

Georgia United Credit Union is seeking a full-time Member Service role in Duluth, GA. The position involves welcoming members, explaining services, opening and closing accounts, and assisting with loan applications within a results-driven team environment.

Candidate should have high school or equivalent, at least 1 year in a service role, and proficiency with MS Office. Strong customer service and financial product knowledge are valued for building member relationships.