Member Services Liaison — Hybrid, Growth Potential

Addison Group; Washington (District of Columbia); Hybrid; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group is seeking a Member Liaison in Washington, DC for a contract role (~6 months) with potential for permanent hire. You will be the first point of contact for members, handling inquiries across phone, email, and live chat, and processing registrations, cancellations, and LMS related questions.

The ideal candidate has 1–2 years in customer-facing roles, strong communication skills, and experience with CRM systems and MS Office.

Qualifications

• Associate degree required; bachelor's degree preferred.
• 1–2 years in customer service or member services roles.
• Experience with CRM systems and LMS is a plus.

Responsibilities

• Respond to inquiries via phone, email, live chat, and other channels.
• Document and resolve requests accurately in internal systems.
• Process registrations, cancellations, transfers, refunds, and similar requests.
• Assist LMS access, account setup, navigation, and basic certification questions.
• Support multiple internal teams with administrative tasks.
• Attend team meetings and contribute to process improvements.
• Maintain accuracy while managing multiple priorities in a high-volume setting.

Skills

Verbal communication

Written communication

Organization

Independent yet collaborative

Education

Associate degree

Bachelor's degree preferred

Tools

CRM systems

Learning Management System (LMS)

Microsoft Office Suite

Job description

Addison Group is seeking a Member Liaison in Washington, DC for a contract role (~6 months) with potential for permanent hire. You will be the first point of contact for members, handling inquiries across phone, email, and live chat, and processing registrations, cancellations, and LMS related questions.

The ideal candidate has 1–2 years in customer-facing roles, strong communication skills, and experience with CRM systems and MS Office.