Membership Manager

Addison Group; Arlington (VA); Hybrid; USD 105,000 - 115,000; Full time

Job summary

Addison Group is partnering with a highly respected membership-based organization in Washington, DC, to hire a Membership Manager. You will lead membership engagement, oversee account growth and a high-performing team, and support executive-level member relationships in a fast-paced, hybrid environment.

The role sets strategic initiatives for engagement, renewals, and revenue, with oversight of forecasting, pipeline and performance.

Qualifications

• 7+ years of experience in Membership Engagement, Account Management, or Client Success within a membership association.
• 2+ years of prior leadership experience managing at least five employees.
• Strong coaching, mentoring, and team development skills with executive presence.
• CRM experience, preferably Salesforce, and proficiency with Microsoft Office Suite.

Responsibilities

• Lead and support membership engagement and business development team members
• Drive growth strategies related to member acquisition, engagement, renewals, and expansion opportunities
• Monitor team performance, forecasting, pipeline activity, and revenue goals
• Coach and mentor team members on relationship-building and market-specific engagement strategies
• Support executive-level conversations focused on member needs and strategic solutions
• Collaborate cross-functionally to improve membership experience, communication, and service offerings
• Oversee onboarding and training initiatives for new team members
• Analyze market trends and engagement activity to identify opportunities for growth and retention
• Maintain strong knowledge of organizational services, resources, and member offerings

Skills

Membership engagement

Account management

Leadership

Executive communication

Strategic thinking

Relationship building

Salesforce

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Industry: Professional Association / Membership Services

Location (city, state): Washington, DC

Assignment Type: Direct Hire

Pay: $105,000 - $115,000 annually (depending on experience) + impressive bonus structure

Work Schedule: Monday – Friday | Standard Business Hours | Hybrid Schedule

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client: Addison Group is partnering with our client, a highly respected membership-based organization, to identify a Membership Manager to oversee member engagement, account growth, and team leadership initiatives. This role will support executive-level member relationships while leading a high-performing engagement and business development team.

Job Description: The Membership Manager will lead membership engagement and relationship management efforts within an assigned market segment. This individual will oversee strategic member initiatives, revenue performance, retention efforts, and team development while ensuring a high-touch experience for executive-level members and stakeholders.

Key Responsibilities:

• Lead and support membership engagement and business development team members
• Drive growth strategies related to member acquisition, engagement, renewals, and expansion opportunities
• Monitor team performance, forecasting, pipeline activity, and revenue goals
• Coach and mentor team members on relationship-building and market-specific engagement strategies
• Support executive-level conversations focused on member needs and strategic solutions
• Collaborate cross-functionally to improve membership experience, communication, and service offerings
• Oversee onboarding and training initiatives for new team members
• Analyze market trends and engagement activity to identify opportunities for growth and retention
• Maintain strong knowledge of organizational services, resources, and member offerings
• Represent the organization professionally at meetings and industry-related events

Qualifications:

• 7+ years of experience in Membership Engagement, Account Management, Client Success ideally within a membership trade association setting
• 2+ years of prior leadership/team management experience required (at least 5+ employees)
• Strong coaching, mentoring, and employee development skills
• Excellent communication and executive presence
• Strategic, solutions-oriented, and relationship-driven mindset
• Ability to manage multiple priorities independently in a fast-paced environment
• CRM experience, preferably Salesforce, strongly preferred
• Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint
• Leadership-focused role supporting both membership engagement and revenue growth
• Opportunity to coach and develop a high-performing team
• Executive-facing position with strong visibility across leadership
• Highly relationship-driven environment focused on long-term partnerships and member retention
• Collaborative culture with strategic growth opportunities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.