Membership Operations & Customer Support Specialist

Addison Group; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401(k)

Job summary

Addison Group is seeking a detail-oriented Membership Specialist to support daily membership operations in a professional onsite office. You will process applications, maintain member records, enter orders, and distribute materials, contributing to accurate data and timely communication with members.

The role emphasizes independent work in a small team, strong Excel skills, and comfort with databases, with an ASAP start and a stable, professional environment.

Qualifications

• Experience in customer service, membership services, administrative support, or a similar role.
• Strong Microsoft Excel skills and confidence working within databases and new software systems.
• Immediate interview process with an ASAP start.
• Opportunity to join a stable, professional organization.

Responsibilities

• Process membership applications and maintain accurate member records.
• Enter orders and update information within Excel and internal database systems.
• Prepare and distribute membership materials and welcome packets.
• Manage subscription records and perform timely follow-up activities.
• Scan, copy, organize, and maintain electronic and physical documents.
• Research previous orders and verify account information as needed.
• Provide excellent customer service by responding to member inquiries professionally.
• Prioritize and manage a high-volume workload while maintaining accuracy and efficiency.
• Work independently to ensure daily operational tasks are completed on schedule.

Skills

Customer service

Excel skills

Database management

Administrative support

Tools

Microsoft Excel

Database systems

Job description

Addison Group is seeking a detail-oriented Membership Specialist to support daily membership operations in a professional onsite office. You will process applications, maintain member records, enter orders, and distribute materials, contributing to accurate data and timely communication with members.

The role emphasizes independent work in a small team, strong Excel skills, and comfort with databases, with an ASAP start and a stable, professional environment.