Membership Assistant

Addison Group; Washington (District of Columbia); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Practical experience across membership

CRM/AMS technology exposure

Event and meeting coordination

Collaborative, mission-driven work

Job summary

The Addison Group is seeking a Membership Assistant for a 2–3 month contract in Washington, DC. The role focuses on member services, database administration, and event support, with in-office schedule Monday to Friday 9:00 AM–5:00 PM.

The ideal candidate has 2+ years in membership services or related admin work, excels in detail, and is proficient with AMS and Microsoft Office. A Bachelor's degree is preferred.

Qualifications

• 2+ years in membership services, customer service, or related admin role.
• Experience with AMS and CRM tools (iMIS/Salesforce preferred).
• Strong attention to detail and accurate data handling.
• Excellent written and verbal communication.

Responsibilities

• Respond to member questions in a timely, professional manner.
• Maintain membership records and update account details.
• Coordinate onboarding activities for new members.
• Prepare membership reports and administrative records.
• Provide logistical support for meetings and events.
• Collaborate with internal teams to address member needs.

Skills

Membership services

Excellent communication

Organizational skills

Customer service mindset

Education

Bachelor's degree strongly preferred

Tools

Microsoft Office Suite

AMS (Association Management Systems)

iMIS

Salesforce

Job description

Job Title

Membership Assistant

Industry

Nonprofit Association

Location

Washington, DC (Fully In Office)

Assignment Type

Contract | 2–3 Months

Pay

$21-24 / Hour (depending on experience)

Work Schedule

Monday – Friday | 9:00 AM – 5:00 PM

Benefits

This position is eligible for medical, dental, vision, and 401(k).

About The Company

A well-established nonprofit association in Washington, DC is seeking a dependable and detail-oriented Membership Assistant to provide temporary support to its team. This position offers an opportunity to gain hands‑on experience in membership services, database administration, member communications, and event support.

Job Description

The Membership Assistant will help manage day‑to‑day member service activities while maintaining accurate membership records and providing administrative support for meetings and events. The ideal candidate will be highly organized, responsive, and comfortable balancing multiple tasks in a deadline‑driven environment.

Key Responsibilities

• Respond to member questions and requests in a timely, professional, and service‑oriented manner
• Maintain accurate membership records by entering new information and updating existing account details
• Assist with processing new member information and coordinating onboarding‑related activities
• Prepare and maintain membership reports, lists, and other administrative records as needed
• Provide logistical and administrative assistance for meetings, events, and other association activities
• Coordinate with internal teams to ensure member needs and event‑related tasks are addressed efficiently
• Help identify and resolve routine membership record or account issues

Qualifications

• 2+ years of professional experience in membership services, customer service, association operations, or a related administrative role
• Proficiency with Microsoft Office Suite and experience using association management systems (AMS)
• Experience with iMIS and Salesforce is highly preferred
• Strong attention to detail and accuracy when working with databases and member information
• Excellent written and verbal communication skills
• Ability to prioritize multiple assignments and adjust to changing business needs
• Strong customer service mindset and professional interpersonal skills
• Bachelor's degree strongly preferred

Additional Details

This is a fully in‑office contract opportunity based in Washington, DC, with an anticipated duration of 2–3 months. The position follows a Monday through Friday schedule during standard business hours.

Perks

• Gain practical experience across membership services and association operations
• Opportunity to work with membership databases and CRM/AMS technology
• Exposure to event and meeting coordination
• Collaborative, mission‑driven work environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.