Member Liaison

Addison Group; Washington (District of Columbia); Hybrid; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group is seeking a Member Liaison in Washington, DC for a contract role (~6 months) with potential for permanent hire. You will be the first point of contact for members, handling inquiries across phone, email, and live chat, and processing registrations, cancellations, and LMS related questions.

The ideal candidate has 1–2 years in customer-facing roles, strong communication skills, and experience with CRM systems and MS Office.

Qualifications

• Associate degree required; bachelor's degree preferred.
• 1–2 years in customer service or member services roles.
• Experience with CRM systems and LMS is a plus.

Responsibilities

• Respond to inquiries via phone, email, live chat, and other channels.
• Document and resolve requests accurately in internal systems.
• Process registrations, cancellations, transfers, refunds, and similar requests.
• Assist LMS access, account setup, navigation, and basic certification questions.
• Support multiple internal teams with administrative tasks.
• Attend team meetings and contribute to process improvements.
• Maintain accuracy while managing multiple priorities in a high-volume setting.

Skills

Verbal communication

Written communication

Organization

Independent yet collaborative

Education

Associate degree

Bachelor's degree preferred

Tools

CRM systems

Learning Management System (LMS)

Microsoft Office Suite

Job description

Job Title

Member Liaison

Industry

Professional Association / Membership Services

Location (City, State)

Washington, DC

Assignment Type

Contract (approximately 6 months with potential for permanent hire)

Pay

$20.00–$22.00/hour (depending on experience)

Work Schedule

Hybrid schedule with two in-office days per week (Tuesday and Wednesday). Standard business hours are Monday–Friday, 8:45 AM–5:00 PM. Overtime may be available based on business needs.

Benefits

• medical
• dental
• vision
• 401(k)

About Our Client

Addison Group is hiring on behalf of our client, a well-established membership-based organization seeking a customer-focused Member Liaison to join its Member Services team. This opportunity is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is looking for long-term career growth within a collaborative organization.

Job Description

The Member Liaison serves as the first point of contact for members and customers, providing exceptional support across multiple communication channels. This role focuses on delivering timely, accurate service while assisting with inquiries related to products, services, registrations, and online learning platforms. The ideal candidate is detail-oriented, organized, and committed to creating a positive customer experience.

Key Responsibilities

• Respond to member and customer inquiries through phone, email, live chat, and other communication channels while maintaining a high level of service.
• Record customer interactions accurately within internal systems and ensure requests are documented and resolved efficiently.
• Process transactions such as registrations, cancellations, transfers, refunds, and other service requests.
• Assist users with learning management system (LMS) access, account setup, navigation, troubleshooting, reporting, and basic certification-related questions.
• Support multiple internal teams by completing administrative and operational tasks as assigned.
• Participate in team meetings and contribute to ongoing process improvements and departmental initiatives.
• Maintain accuracy and professionalism while managing multiple priorities in a high-volume environment.

Qualifications

• Associate degree required; Bachelor's degree preferred.
• 1–2 years of professional experience in a customer service, member services, client support, contact center, or similar customer-facing role.
• Experience using CRM systems; familiarity with learning management systems is a plus.
• Proficiency with Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage competing priorities and meet deadlines.
• Ability to work independently while collaborating effectively with a team.

Additional Details

• Opportunity to convert to a permanent employee based on performance and business needs.
• Position is open due to internal promotions, offering strong long-term growth potential.
• Interview process consists of one interview with the hiring team.
• Hybrid work environment with two required in-office days each week.
• Salary upon conversion is anticipated to range from approximately $50,000–$56,000 annually.

Perks

• Opportunity for long-term career growth and advancement.
• Collaborative and supportive team environment.
• Leadership that values employee development and professional growth.
• Exposure to a variety of member engagement and customer service functions.
• Stable organization with a strong commitment to employee success.

Equal Opportunity Compliance

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.