Member Services Lead — Gym

Planet Fitness - PINNACLE FIT CLUBS, LLC; Cicero (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical

Dental & Vision Insurance

Employer-paid Life and AD&D

401(k) with company match

Paid Time Off

FREE Black Card Membership

Job summary

Planet Fitness is seeking a Member Services Representative in Cicero, IL to deliver exceptional customer service at the front desk, assist members and guests, process POS transactions, and promote memberships. The role emphasizes a welcoming Judgement Free Zone atmosphere, with responsibilities spanning check-ins, inquiries, tours, and maintaining a clean, safe club environment.

Join a fast-paced team with opportunities for growth.

Qualifications

• Customer service experience preferred.
• Ability to greet and assist members and guests.
• Able to process POS transactions and payments.
• Maintain a clean and welcoming front desk.

Responsibilities

• Greet members and guests with enthusiasm.
• Answer phone calls professionally and assist with inquiries.
• Check in members and verify eligibility for entry.
• Promote memberships and club programs, including Black Card.
• Maintain front desk operations and accurate member records.
• Ensure club cleanliness and safety throughout the shift.

Skills

Customer service

Communication

Cash handling

Teamwork

Tools

POS system

PCI compliance knowledge

Job description

Planet Fitness is seeking a Member Services Representative in Cicero, IL to deliver exceptional customer service at the front desk, assist members and guests, process POS transactions, and promote memberships. The role emphasizes a welcoming Judgement Free Zone atmosphere, with responsibilities spanning check-ins, inquiries, tours, and maintaining a clean, safe club environment.

Join a fast-paced team with opportunities for growth.