Member Experience Concierge - Gym Front Desk

Planet Fitness - PINNACLE FIT CLUBS, LLC; Crestwood (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life insurance

Disability insurance

401(k)

Voluntary benefits

Paid time off

Free Black Card Membership

Job summary

Planet Fitness — Pinnacle Fit Clubs, LLC is seeking a Member Services Representative in Crestwood, IL. The role focuses on delivering exceptional customer service, greeting members, and guiding guests through club offerings.

You will ensure a clean, safe, and welcoming environment during all shifts while promoting Judgement Free Zone values. Responsibilities include tours, membership option explanations, handling POS transactions, and maintaining accurate records.

Qualifications

• Customer service experience preferred.
• Availability for AM/PM/Overnight shifts.
• Friendly, professional demeanor in a Judgement Free Zone environment.

Responsibilities

• Greet members and guests with enthusiasm and professionalism.
• Give club tours and explain membership options, promote Black Card memberships.
• Answer inquiries and resolve concerns, escalating to management when needed.
• Process front desk transactions and maintain accurate member records.
• Maintain a clean, welcoming club environment and enforce policies.

Skills

Customer service

Communication

De-escalation

Teamwork

Tools

POS system

Job description

Planet Fitness — Pinnacle Fit Clubs, LLC is seeking a Member Services Representative in Crestwood, IL. The role focuses on delivering exceptional customer service, greeting members, and guiding guests through club offerings.

You will ensure a clean, safe, and welcoming environment during all shifts while promoting Judgement Free Zone values. Responsibilities include tours, membership option explanations, handling POS transactions, and maintaining accurate records.