Member Services Lead — Energize Members & Welcome

Planet Fitness-United Fitness Partners; Hoover (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PF Black Card membership

Job summary

Planet Fitness in Hoover, AL is seeking a Member Services Representative to provide an upbeat, welcoming experience for all members and help drive fitness engagement. You will work at the club, assist with check-ins, tours, and enrollment, and support a clean, judgment-free environment.

Responsibilities include welcoming members, promoting PF Black Card amenities, and assisting with class sign-ups and member relations.

Qualifications

• Must be at least 18 years old.
• Demonstrated passion for helping others.
• Physical demands include lifting up to 50 lbs, standing, walking, bending, reaching.
• Punctuality and reliability are essential.
• High school diploma or GED required.

Responsibilities

• Provide members with an unprecedented, energetic experience and help them achieve fitness goals.
• Maintain a super clean club environment.
• Assist with enrolling members and guiding them to fitness classes.
• Explain and showcase PF Black Card amenities to members.
• Greet and assist at the welcome desk, check-ins, tours, enrollment and other club duties.
• Lead with enthusiasm and invite members to participate, including weekend/holiday shifts.

Skills

Customer service

Dependability

Communication

Education

High School diploma or GED

Job description

Planet Fitness in Hoover, AL is seeking a Member Services Representative to provide an upbeat, welcoming experience for all members and help drive fitness engagement. You will work at the club, assist with check-ins, tours, and enrollment, and support a clean, judgment-free environment.

Responsibilities include welcoming members, promoting PF Black Card amenities, and assisting with class sign-ups and member relations.