Member Services Lead — Gym Welcomes & Black Card Perks

Planet Fitness-United Fitness Partners; Memphis (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

PF Black Card membership

Career growth opportunities

Job summary

Planet Fitness is seeking a Member Services Representative in Memphis to welcome members, maintain a clean, friendly environment, and support enrollment and tours. You will engage with guests, promote PF Black Card amenities, and help the team at the welcome desk with a warm, energetic service approach.

The role emphasizes dependable, on-time performance, a passion for helping others, and the ability to stand and move throughout shifts, including weekends and holidays.

Qualifications

• Customer service mindset and passion for helping others.
• Reliable attendance and on-time dependability.
• Ability to stand, walk, and perform light physical tasks as needed.

Responsibilities

• Keep the club clean and welcoming for members.
• Assist with member check-ins and greet/farewell guests.
• Help recruit new members with a friendly approach.
• Introduce members to Black Card amenities and benefits.
• Assist with tours and member enrollment as needed.
• Be a positive, energetic leader and team player.
• Schedule may include weekends and holidays.

Skills

Customer service

Communication

Dependability

Physical stamina

Education

High school diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative in Memphis to welcome members, maintain a clean, friendly environment, and support enrollment and tours. You will engage with guests, promote PF Black Card amenities, and help the team at the welcome desk with a warm, energetic service approach.

The role emphasizes dependable, on-time performance, a passion for helping others, and the ability to stand and move throughout shifts, including weekends and holidays.