Member Services Lead — Branch Experience & Training

City of Lincoln; Fenton (MO); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

403(b) Retirement Savings

Retirement fund of 12% per pay period

Tuition discount at Missouri Baptist U

Free YMCA membership

Job summary

The Gateway Region YMCA is hiring for a Full Time Member Services position at the Welcome Center. You will greet guests, process registrations, and manage inquiries with a focus on accurate transactions and excellent service.

Responsibilities include conducting tours, coaching staff, and ensuring compliance with membership policies. The role requires strong problem solving and interpersonal skills in a diverse community setting.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Partner with branch management to implement SOPs and systems supporting branch membership, programs and marketing objectives.
• Enter membership and program registrations into the operating system.
• Greet and engage with members; verify guests and program participants in the national sex offender registry before entering the branch.
• Process all transactions accurately and perform daily shift close-outs.
• Ensure established processes for tours and follow-ups with membership inquiries are followed.
• Provide training for other team members on the Cause Driven Tour and related activities.
• Offer feedback and solutions regarding service gaps and member concerns.

Skills

Interpersonal skills

Problem solving

Customer service

Diversity awareness

Basic computer skills

Sales experience

Education

High school diploma

Tools

Operating systems

Job description

The Gateway Region YMCA is hiring for a Full Time Member Services position at the Welcome Center. You will greet guests, process registrations, and manage inquiries with a focus on accurate transactions and excellent service.

Responsibilities include conducting tours, coaching staff, and ensuring compliance with membership policies. The role requires strong problem solving and interpersonal skills in a diverse community setting.