Member Experience Associate - Part-Time, Free Membership

City of Lincoln; Fenton (MO); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

Retirement fund after 1000 hours

Tuition discount at Missouri Baptist

Free YMCA membership

Job summary

Gateway Region YMCA in Missouri is seeking a part-time Welcome Center associate to support branch membership, registration and program activities. You will greet guests, verify members in the system and assist with daily transactions and drawer counts.

The role requires a high school diploma, strong interpersonal skills and a background in customer service or sales. Computer literacy and the ability to work with diverse groups are essential for success.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Partner with the branch management team to implement membership policies and systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system.
• Greet and engage with members and verify guests and program participants in the system.
• Process all HRIS transactions with accuracy and perform daily close out and drawer count.
• Recruit participants for member challenges and help drive member visits.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensure processes for touring and following up with membership inquiries are followed.
• Assist with attainment of membership department strategic plan goals.
• Provide feedback and solutions regarding gaps in service and member concerns.
• Engage in self-development to stay current on customer service, sales and leadership practices.
• Respond to member inquiries and problem solve using Listen First skills.
• Handle conflicts and member complaints with support from Membership Director.

Skills

Customer service

Interpersonal skills

Problem solving

Sales experience

Computer literacy

Listen First

Education

High school diploma

Tools

HRIS

Job description

Gateway Region YMCA in Missouri is seeking a part-time Welcome Center associate to support branch membership, registration and program activities. You will greet guests, verify members in the system and assist with daily transactions and drawer counts.

The role requires a high school diploma, strong interpersonal skills and a background in customer service or sales. Computer literacy and the ability to work with diverse groups are essential for success.