Member Experience & Engagement Associate

City of Lincoln; Chesterfield (MO); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

12% Retirement fund after 1,000 hours

Tuition discount at Missouri Baptist

Free YMCA membership

Job summary

Gateway Region YMCA in Missouri invites applications for a part-time Welcome Center position. You will greet members, verify guests, and enter membership data in the HRIS system while supporting branch programs.

The role requires excellent interpersonal and problem-solving skills, the ability to relate to diverse groups, and prior customer service or sales experience. A high school diploma and basic computer skills are necessary.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service or sales experience.
• Basic knowledge of computers.

Responsibilities

• Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service

Sales experience

Diversity awareness

Basic computer skills

Education

High school diploma or GED

Job description

Gateway Region YMCA in Missouri invites applications for a part-time Welcome Center position. You will greet members, verify guests, and enter membership data in the HRIS system while supporting branch programs.

The role requires excellent interpersonal and problem-solving skills, the ability to relate to diverse groups, and prior customer service or sales experience. A high school diploma and basic computer skills are necessary.