Member Services & Insurance Specialist

ACMO Automobile Club Of Missouri; Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Little Rock, AR is seeking a Member Specialist to deliver professional customer service to members and insureds, and to assist with memberships and insurance information.

You will handle payments, verify coverage, provide binders, and support agents while developing leads for office sales and life specialists. A valid P&C license and GED are required, with opportunities for career growth within AAA.

Qualifications

• High School GED required.
• 1-3 years customer service preferred.
• Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.

Responsibilities

• Provide professional customer service to members and insureds.
• Provide service and information to members regarding memberships and insurance.
• Provide service to walk-in and telephone members seeking insurance services.
• Sell memberships and assist in the sale of insurance to prospective insureds.
• Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing.
• Verify insurance coverage for lien holders and leasing companies.
• Provide binders as requested.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively and effectively with all staff.
• Maintain and open and positive relationship with management.
• Engage in cross selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment.

Skills

Customer service

Data entry

Communication

Advanced customer service

Education

GED

Tools

Microsoft Word

Microsoft Excel

Job description

Auto Club Enterprises in Little Rock, AR is seeking a Member Specialist to deliver professional customer service to members and insureds, and to assist with memberships and insurance information.

You will handle payments, verify coverage, provide binders, and support agents while developing leads for office sales and life specialists. A valid P&C license and GED are required, with opportunities for career growth within AAA.