Member Services & Insurance Specialist

ace; Augusta (ME); Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) with company match

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Résumé du poste

Auto Club Enterprises is seeking a Branch Member Associate to support Field Sales and member services in a branch. You will service members, process memberships/insurance, and identify cross-sell opportunities while maintaining policy accuracy and providing value-added support.

The role includes handling notary transactions, updates to member data in POS, and assisting in travel-related services and bookings as needed.

Qualifications

• High School GED Required
• 4-6 years Branch member sales, service & operations or related experience Preferred
• Moderate knowledge of AAA products and services in the following areas: insurance, travel counseling, publications, maps and routing preferred.
• Moderate proficiency in data entry required. Moderate Microsoft Word and Excel skills preferred. Advanced customer service skills preferred.
• Moderate knowledge of Club systems, including but not limited to: POS, MACS, VIEWPOINT, EICS, TRAVEL PORTAL, KRONOS, HUON, LEXUS/NEXUS preferred. Notary Public - National Notary Association Required
• Property and Casualty Insurance License, valid in selling state - Issued by State Required
• Travel Requirements Occasional travel to off-site business meetings or conferences. (5% proficiency)

Responsabilités

• Provide professional customer service to members and existing insureds.
• Provide service and information to members regarding memberships and insurance.
• Maintain and update member information in POS (make necessary changes to members' phone numbers and e-mail, address or any other updates as required).
• Identify cross-sell opportunities based on members' product needs and service.
• Enhance member relationship by diversifying use of products and services, including automotive, financial products, and travel resale materials.
• Provide leads to insurance, life, travel and other departments as appropriate.
• Meet cross sell goals.
• Provide service to walk-in and telephone members seeking insurance services.
• Sell memberships and assist in the sale of insurance to prospective insureds.
• Assist members with changes to existing policies or memberships including upgrading to a membership with a higher value, renewals and provide information regarding billing.
• Verify insurance coverage for lien holders and leasing companies.
• Provide binders as requested.
• Provide maps, TourBooks and other travel related materials.
• Prepare TripTiks and International Driving Permits (IDPs).
• Fulfill requests for passport photos, travel routings and publications.
• May assist with car and hotel reservations.
• Order and maintain all insurance compliance reports and records.
• Resolve member and insured related problems.
• Refer issues which require more authority to appropriate level.
• Process payments for membership, bookstore, insurance and travel products.
• Upgrade basic memberships to memberships with higher value (AAA+ or Premier) as appropriate.
• Balance cash drawer.
• Notary Public - Process Notary transactions for members according to National Notary Association and Club procedures. Maintain knowledge and Notary commission.
• Complete new business policy accuracy reviews and submit to underwriting.
• Perform other duties and responsibilities as assigned or required.
• Must accurately identify if proper documentation is provided by member to ensure that all policies and procedures are followed for proper notarization. Decisions are generally limited to how to best service the member. The position analyzes member requests and determines the best service recommendations/actions.

Connaissances

Customer service

Notary Public

Data entry

Excel

Insurance knowledge

Formation

High School GED

Property & Casualty Insurance License

Outils

POS

MACS

VIEWPOINT

EICS

TRAVEL PORTAL

KRONOS

HUON

LEXUS/NEXUS

Description du poste

Auto Club Enterprises is seeking a Branch Member Associate to support Field Sales and member services in a branch. You will service members, process memberships/insurance, and identify cross-sell opportunities while maintaining policy accuracy and providing value-added support.

The role includes handling notary transactions, updates to member data in POS, and assisting in travel-related services and bookings as needed.