Member Services & Insurance Advisor

AAANE AAA Northern New England; Virginia; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

401K saving plans with company match

Tuition assistance

Floating holidays

PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Virginia is seeking a Branch Member Associate to support growth, service goals and profitability for Field Sales within a branch as well as provide primary member services. You will service members, maintain data accuracy, and assist in cross-selling insurance and travel products.

The role requires serving walk-in and phone members, updating records, and facilitating notary transactions while contributing to team goals and overall member satisfaction.

Qualifications

• GED or high school diploma required; 4-6 years in branch sales, service or operations preferred.
• Moderate knowledge of AAA products and services including insurance, travel and maps.
• Moderate data entry; proficient in Word and Excel; strong customer service skills.

Responsibilities

• Provide professional customer service to members and insureds.
• Update member information in POS and handle changes to contact details.
• Identify cross-sell opportunities and refer leads to appropriate departments.
• Balance cash drawer and process payments for memberships and insurance.
• Assist with notary transactions and maintain Notary Commission knowledge.
• Support travel-related services and provide information on memberships.

Skills

Data entry

MS Word

MS Excel

Customer service

AAA products

Tools

POS system

MACS

VIEWPOINT

EICS

Travel Portal

Job description

Auto Club Enterprises in Virginia is seeking a Branch Member Associate to support growth, service goals and profitability for Field Sales within a branch as well as provide primary member services. You will service members, maintain data accuracy, and assist in cross-selling insurance and travel products.

The role requires serving walk-in and phone members, updating records, and facilitating notary transactions while contributing to team goals and overall member satisfaction.