Member Services & Guest Experience Specialist

Fitness Ventures (Crunch Fitness); Los Angeles (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Fitness Ventures LLC is seeking a Member Services Representative to be the face of our facilities, greeting members and guests, checking in attendees, and directing inquiries with a friendly, professional demeanor.

The role includes selling retail, scheduling services like tanning, processing payments, and maintaining a welcoming atmosphere while upholding all club policies and procedures. A high school diploma and CPR certification are required, and eligibility to work in the U.S. is mandatory.

Qualifications

• High school diploma or equivalent (e.g., GED).
• Valid Child/Infant CPR Certification required or maintained.
• Certifications as local/state laws require.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere that makes members feel welcome.
• Facilitate member requests or forward to a manager.
• Maintain a professional disposition at all times.
• Sell retail products.
• Schedule member services such as tanning and hydro-massage.
• Process payments for member services per procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in projects as delegated by club management.
• Follow all policies and procedures in the Team Member Handbook.

Skills

Experience working with children

Education

CPR Certification (Child/Infant)

Job description

Fitness Ventures LLC is seeking a Member Services Representative to be the face of our facilities, greeting members and guests, checking in attendees, and directing inquiries with a friendly, professional demeanor.

The role includes selling retail, scheduling services like tanning, processing payments, and maintaining a welcoming atmosphere while upholding all club policies and procedures. A high school diploma and CPR certification are required, and eligibility to work in the U.S. is mandatory.