Member Services Associate — Gym Perks & Career Growth

Crunch Fitness; New Orleans (LA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Gym Membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Fitness Ventures LLC is seeking a friendly Member Services Representative to serve as the first and last point of contact for members and guests, delivering professional service and promoting a welcoming club experience.

You will greet people, check in, communicate events, answer calls, process payments, and schedule services like tanning and hydro-massage, while maintaining program knowledge and a positive atmosphere.

Qualifications

• High school diploma or GED required.
• Minimum age 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.

Skills

Customer service

Communication skills

Multitasking

Professional appearance

Education

High school diploma

Job description

Fitness Ventures LLC is seeking a friendly Member Services Representative to serve as the first and last point of contact for members and guests, delivering professional service and promoting a welcoming club experience.

You will greet people, check in, communicate events, answer calls, process payments, and schedule services like tanning and hydro-massage, while maintaining program knowledge and a positive atmosphere.