Member Experience Front Desk Specialist

Talentify; Erie (Erie County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in the United States is seeking a Member Services Representative to be the first and last touch with members and guests, ensuring a welcoming, professional club experience. You will greet guests, check in members, and communicate events and promotions while upholding high service standards.

The role includes front desk operations, payments, scheduling amenities, and promoting services. A high school diploma and customer service experience are preferred, with emphasis on

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Experience in customer service, hospitality, retail, or front desk preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests per policies.
• Communicate club events, promotions, and announcements.
• Promote and sell club services and retail products.
• Handle payments for amenities and services per procedures.
• Support front desk operations and scheduling of member services.

Skills

Front desk experience

Customer service

Communication

Interpersonal skills

Multitasking

Hospitality

Teamwork

Education

High school diploma or equivalent

Job description

Fitness Ventures LLC in the United States is seeking a Member Services Representative to be the first and last touch with members and guests, ensuring a welcoming, professional club experience. You will greet guests, check in members, and communicate events and promotions while upholding high service standards.

The role includes front desk operations, payments, scheduling amenities, and promoting services. A high school diploma and customer service experience are preferred, with emphasis on