Member Services Concierge

Fitness Ventures (Crunch Fitness); Houston (TX); On-site; USD 11,000 - 16,000; Full time

Job summary

Fitness Ventures LLC is seeking a friendly Member Services Representative to be the first and last face members see in our clubs. You will greet guests, check in members, answer phones, and relay messages using our club software.

Outreach includes selling retail products, scheduling tanning and hydro-massage services, processing payments, and keeping the front desk organized. A high school diploma and CPR certification are required, with eligibility to work in the United States.

Qualifications

• High school diploma or equivalent (GED).
• Must be at least 18 years old and eligible to work in the United States.
• Valid Child/Infant CPR certification required.

Responsibilities

• Greet all members and guests with a smile and exit warmly.
• Check in all members and guests per procedures.
• Answer phones in courteous, helpful, professional manner.
• Sell retail products.
• Schedule member services (e.g., tanning, hydro-massage).
• Maintain a welcoming atmosphere and assist with member requests.
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep the work area clean and organized.

Skills

Customer service

Communication

Phone etiquette

Retail sales

Education

High school diploma or GED

Tools

Club software

Job description

Fitness Ventures LLC is seeking a friendly Member Services Representative to be the first and last face members see in our clubs. You will greet guests, check in members, answer phones, and relay messages using our club software.

Outreach includes selling retail products, scheduling tanning and hydro-massage services, processing payments, and keeping the front desk organized. A high school diploma and CPR certification are required, with eligibility to work in the United States.