Member Services & Guest Experience Specialist

Houston Fitness Partners; Almeda (SC); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Opportunities for growth

Job summary

Houston Fitness Partners, a Planet Fitness franchisee, is seeking a friendly Member Services Representative to greet members, handle inquiries, and support sales during busy shifts. Qualified candidates will deliver superior customer service, be self-starters, punctual, and proficient with basic computer tasks; prior face-to-face experience is preferred.

Full-time staff enjoy medical, dental, and vision coverage, a 401(k) plan after 12 months, a free PF Black Card gym membership, and

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Respond promptly to member needs with accurate information and friendly service.
• Answer phones promptly and assist callers with information during inquiries.
• Resolve customer concerns using strong communication and problem-solving skills.
• Conduct member calls and tours; assist with membership sales and transactions.
• Maintain clean and sanitized club facilities for up to 50% of the shift.
• Answer questions about procedures and policies in a customer-friendly way.
• Be prepared to work at any Planet Fitness location within Houston Fitness Partners.

Skills

Customer service

Initiative

Punctuality

Computer literacy

Multitasking

Job description

Houston Fitness Partners, a Planet Fitness franchisee, is seeking a friendly Member Services Representative to greet members, handle inquiries, and support sales during busy shifts. Qualified candidates will deliver superior customer service, be self-starters, punctual, and proficient with basic computer tasks; prior face-to-face experience is preferred.

Full-time staff enjoy medical, dental, and vision coverage, a 401(k) plan after 12 months, a free PF Black Card gym membership, and