Member Services & Guest Experience — Free Gym Membership

Houston Fitness Partners; Willis (TX); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance (FT)

401(k) plan after 12 months

Free PF Black Card gym membership

Growth opportunities

Job summary

Houston Fitness Partners, a Planet Fitness franchisee, is hiring a Member Services Representative. You will greet members, assist with inquiries, process tours and memberships, and help drive sales in a fast-paced club environment.

Expect regular cleaning duties, strong communication, and a positive customer experience. Must be 18+, pass background checks, and obtain CPR/AED certification prior to employment.

Qualifications

• Superior customer service skills, preferably 6–12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs and execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Skills

Customer service

Initiative

Punctuality

Basic computer skills

Job description

Houston Fitness Partners, a Planet Fitness franchisee, is hiring a Member Services Representative. You will greet members, assist with inquiries, process tours and memberships, and help drive sales in a fast-paced club environment.

Expect regular cleaning duties, strong communication, and a positive customer experience. Must be 18+, pass background checks, and obtain CPR/AED certification prior to employment.