Member Services & Front-End Specialist

Sam's West, Inc.; Illinois; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Education benefit - Live Better U

Job summary

Sam's West, Inc. in Montgomery, IL is seeking a Front End Associate to provide member service, operate the checkout area, and maintain the front end. You will assist with purchases, payments, returns, and exchanges, while guiding members on self-service technology.

The role emphasizes safety, security, and a positive shopping experience, with opportunities to promote Sam's Club products and services and to support members throughout their visit.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance on self-service technology to members.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges as per policies.
• Follows safety standards and conducts safety sweeps.

Skills

Retail experience

Front end equipment usage

Mobile retail apps

Job description

Sam's West, Inc. in Montgomery, IL is seeking a Front End Associate to provide member service, operate the checkout area, and maintain the front end. You will assist with purchases, payments, returns, and exchanges, while guiding members on self-service technology.

The role emphasizes safety, security, and a positive shopping experience, with opportunities to promote Sam's Club products and services and to support members throughout their visit.