Member Experience Specialist

Sam's West, Inc.; Cicero (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) option and stock purchase

Paid time off

Live Better U education program

Job summary

Sam's West, Inc. in Cicero, IL is hiring for a Front End Associate to provide member service, operate checkout, and resolve questions. You will verify memberships, assist with purchases, and promote Sam's Club products and services.

You’ll help with returns, exchanges, and payments, maintain a clean, safe shopping area, and support with new technology and processes. The role emphasizes teamwork, integrity, and delivering a positive member experience.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues and concerns.
• Maintains the checkout area and processes member purchases.
• Promotes Sam's Club products and services and guides members on self-service technology.

Skills

Retail experience

Cash register / POS

Mobile apps

Tools

POS system

Job description

Sam's West, Inc. in Cicero, IL is hiring for a Front End Associate to provide member service, operate checkout, and resolve questions. You will verify memberships, assist with purchases, and promote Sam's Club products and services.

You’ll help with returns, exchanges, and payments, maintain a clean, safe shopping area, and support with new technology and processes. The role emphasizes teamwork, integrity, and delivering a positive member experience.