Member Service & Front End Specialist

Sam's East, Inc.; Utica (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and

401(k) and stock purchase

Paid time off and leave

Job summary

Sam's East, Inc. is seeking an associate to deliver exceptional member service at the front end, process purchases, and assist customers with decisions and self-checkout technology. The role emphasizes maintaining a clean, safe shopping environment and accurate handling of payments, returns, and exchanges.

The position focuses on promoting Sam's Club products, supporting members, and upholding company policies and safety standards while collaborating with store leadership and fellow associates.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Maintains a safe shopping environment.
• Acknowledges members, verifies membership cards, and identifies member needs.

Skills

Retail experience

Front-end equipment operation

Mobile retail apps

Tools

Cash registers

Job description

Sam's East, Inc. is seeking an associate to deliver exceptional member service at the front end, process purchases, and assist customers with decisions and self-checkout technology. The role emphasizes maintaining a clean, safe shopping environment and accurate handling of payments, returns, and exchanges.

The position focuses on promoting Sam's Club products, supporting members, and upholding company policies and safety standards while collaborating with store leadership and fellow associates.