Member Services & Front Desk Specialist

Baseline Fitness; Saint Cloud (MN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one fami­

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Baseline Fitness in Saint Cloud, MN is seeking a Customer Service Representative to deliver exceptional member experiences and drive new member sales. You will greet members, answer inquiries, and facilitate tours while supporting the club team.

The role requires strong customer service, basic computer skills, and the ability to handle front desk tasks and member account updates. Join a team committed to a welcoming, well-organized facility and excellent member care.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to create a positive experience.
• Handle front desk tasks and answer phone calls.
• Provide information on tours and memberships.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Address member service issues and escalate when needed.
• Help maintain cleanliness of the club.

Skills

Customer service

Front desk

Phone etiquette

Computer basics

Job description

Baseline Fitness in Saint Cloud, MN is seeking a Customer Service Representative to deliver exceptional member experiences and drive new member sales. You will greet members, answer inquiries, and facilitate tours while supporting the club team.

The role requires strong customer service, basic computer skills, and the ability to handle front desk tasks and member account updates. Join a team committed to a welcoming, well-organized facility and excellent member care.