Member Services & Front Desk Specialist

Ontario Trillium Foundation; Plainsboro Township (NJ); On-site; USD 19,000 - 30,000; Full time

Job summary

Planet Fitness in Plainsboro, NJ is seeking a Member Services Representative to deliver a positive member experience at our club. You will greet members and guests, handle front desk activities, and assist in updating member accounts.

You will respond to questions in a timely, professional manner and escalate issues as needed to help maintain a clean and welcoming environment for all visitors.

Qualifications

• Greet members, prospective members and guests with exceptional customer service.
• Handle all front desk related activities.
• Assist in updating members' accounts.
• Respond to questions and concerns in a timely and professional manner and escalate when needed.
• Maintain club cleanliness and appearance.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Front desk operations

Communication

Job description

Planet Fitness in Plainsboro, NJ is seeking a Member Services Representative to deliver a positive member experience at our club. You will greet members and guests, handle front desk activities, and assist in updating member accounts.

You will respond to questions in a timely, professional manner and escalate issues as needed to help maintain a clean and welcoming environment for all visitors.