Member Services Associate - Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 32,000 - 40,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness in Cherry Hill is seeking a Member Services Representative to deliver a positive member experience at the front desk. You will greet members and guests, check in members, handle new sign-ups and give tours to prospective members.

You will respond to questions in a timely, professional manner, maintain club cleanliness, and collaborate with management to resolve issues while upholding Planet Fitness standards.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Positive attitude and reliability.
• Comfortable interacting with members and guests.
• Must be at least 18 years old.

Responsibilities

• Greet members and guests and provide exceptional service.
• Handle front desk tasks including phone inquiries and member check-ins.
• Assist with new member sign-ups and tours for prospective members.
• Maintain neatness and cleanliness of the club.
• Address member questions or concerns and escalate to management as needed.

Skills

Customer service

Computer proficiency

Communication

Reliability

Punctuality

Active listening

Diplomacy

Age 18+

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness in Cherry Hill is seeking a Member Services Representative to deliver a positive member experience at the front desk. You will greet members and guests, check in members, handle new sign-ups and give tours to prospective members.

You will respond to questions in a timely, professional manner, maintain club cleanliness, and collaborate with management to resolve issues while upholding Planet Fitness standards.