Member Experience Specialist | Flexible Schedule

Planet Fitness; SOUTH PLAINFIELD (NJ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness in South Plainfield, NJ is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet, check in members, take tours, assist with sign-ups, answer phones, and help keep the club neat and welcoming. A strong customer service background and basic computer skills are preferred.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Authorized to work in the United States.
• Ability to occasionally lift up to 50 lbs.
• Ability to continuously stand and walk during shift.
• Ability to continuously talk in person or on the phone during shift.
• Ability to occasionally encounter cleaning chemicals during shift.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members into the system, new member sign-up, and tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Communication

Empathy & problem solving

Education

High school diploma/GED

Tools

Basic computer proficiency

Job description

Planet Fitness in South Plainfield, NJ is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet, check in members, take tours, assist with sign-ups, answer phones, and help keep the club neat and welcoming. A strong customer service background and basic computer skills are preferred.