Member Services Specialist - Front Desk & Guest Experience

Planet Fitness; Cedar Knolls (NJ); On-site; USD 23,000 - 26,000; Full time

Job summary

Planet Fitness in Cedar Knolls, NJ is seeking a Member Services Representative to deliver exceptional customer service to members and guests. You will greet, assist, and guide visitors, process registrations at the POS, and help communicate events and updates within the club.

The role involves front desk operations, tours for prospective members, quick problem solving, and maintaining a clean, welcoming lobby and facility. Training and teamwork are emphasized.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer service

Basic computer proficiency

Punctuality

Strong communication

Team player

Willingness to learn

Problem-solving

Follow instructions

Tools

POS system

Job description

Planet Fitness in Cedar Knolls, NJ is seeking a Member Services Representative to deliver exceptional customer service to members and guests. You will greet, assist, and guide visitors, process registrations at the POS, and help communicate events and updates within the club.

The role involves front desk operations, tours for prospective members, quick problem solving, and maintaining a clean, welcoming lobby and facility. Training and teamwork are emphasized.