Front Desk & Member Experience Specialist

Planet Fitness; Plainsboro Township (NJ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a positive member experience at our Plainsboro club. You will greet guests, assist with member sign-up, tours, and front desk duties.

Applicants should be reliable,18+, possess a High School diploma or GED, and be able to lift up to 50 lbs while standing and talking for extended periods, all while maintaining a clean, welcoming club environment.

Qualifications

• High school diploma or GED required.
• Must be 18 years of age or older.
• Authorized to work in the United States.
• Ability to lift up to 50 lbs and stand/walk during shift.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional service.
• Handle front desk activities including answering phones and guest inquiries.
• Process member check-ins and new member sign-ups; conduct tours.
• Update member accounts and assist with questions or concerns as needed.
• Maintain club cleanliness and inviting atmosphere.

Skills

Customer service

Communication

Empathy

Problem solving

Active listening

Diplomacy

Education

High School diploma or GED

Tools

Basic computer proficiency

Job description

Planet Fitness is seeking a Member Services Representative to deliver a positive member experience at our Plainsboro club. You will greet guests, assist with member sign-up, tours, and front desk duties.

Applicants should be reliable,18+, possess a High School diploma or GED, and be able to lift up to 50 lbs while standing and talking for extended periods, all while maintaining a clean, welcoming club environment.