Member Services & Front Desk Specialist

Flynn Group; Morris Plains (NJ); On-site; USD 23,000 - 26,000; Full time

Job summary

Flynn Group invites applications for a Member Services Representative at our Planet Fitness-backed facility. You will greet members, assist guests, check in members, and direct tours while handling inquiries with a friendly, professional demeanor in a busy fitness environment.

Responsibilities include POS transactions, updating members on events, and maintaining a clean front desk area. The role emphasizes reliability, teamwork, and a customer-first mindset in a high-traffic setting.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and attention to detail.
• Punctual, reliable, and able to work in a team.
• Strong communication skills.
• Ability to learn and adapt to new procedures.
• Problem-solving mindset and independent task completion.
• Willingness to follow instructions and complete tasks.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospects.
• Communicate updates and events to members and guests.
• Process beverage or merchandise purchases on the POS system.
• Maintain front desk and lobby cleanliness and organization.

Skills

Customer service

Computer proficiency

Punctuality

Communication

Team player

Willingness to learn

Problem solving

Follow instructions

Tools

POS system

Job description

Flynn Group invites applications for a Member Services Representative at our Planet Fitness-backed facility. You will greet members, assist guests, check in members, and direct tours while handling inquiries with a friendly, professional demeanor in a busy fitness environment.

Responsibilities include POS transactions, updating members on events, and maintaining a clean front desk area. The role emphasizes reliability, teamwork, and a customer-first mindset in a high-traffic setting.