Member Services & Front Desk Specialist

Penn Hills Fitness; Monroeville (Allegheny County); Sur place; USD 16 000 - 17 000; Plein temps

Résumé du poste

Planet Fitness – Monroeville, PA is hiring a Member Services Representative to ensure a positive member experience and deliver superior customer service to members, prospective members and guests. You will greet guests, manage signups, tours, and payments, and support the Club Manager with daily operations.

The role emphasizes a friendly, energetic attitude, reliability and basic computer skills, with duties including front-desk tasks, member updates, and clean, welcoming club upkeep.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Connaissances

Customer service

Front desk

Membership signups

Basic computer skills

Formation

High School diploma/GED

Description du poste

Planet Fitness – Monroeville, PA is hiring a Member Services Representative to ensure a positive member experience and deliver superior customer service to members, prospective members and guests. You will greet guests, manage signups, tours, and payments, and support the Club Manager with daily operations.

The role emphasizes a friendly, energetic attitude, reliability and basic computer skills, with duties including front-desk tasks, member updates, and clean, welcoming club upkeep.