Member Services Pro – Front Desk (Full-Time)

Planet Fitness; Cherry Hill Township (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Job summary

Planet Fitness - NJ/MA One World Fitness in Cherry Hill, NJ is hiring a Member Services Representative to create a positive member experience by delivering high-quality customer service to members, prospective members and guests.

You will greet guests, manage front desk tasks, assist with sign-ups and tours, update member accounts, and help maintain a clean, welcoming club. The role rewards punctuality, reliability and a friendly, professional demeanor.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service skills; able to interact positively with members and coworkers.
• Strong listening and problem-solving abilities.
• Demonstrate diplomacy in all interactions and use appropriate behavior and language.
• High School diploma or GED equivalent is required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers with questions.
• Check members into the system and assist with new member sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Punctuality

Diplomacy

Active listening

Positive attitude

Education

High School diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness in Cherry Hill, NJ is hiring a Member Services Representative to create a positive member experience by delivering high-quality customer service to members, prospective members and guests.

You will greet guests, manage front desk tasks, assist with sign-ups and tours, update member accounts, and help maintain a clean, welcoming club. The role rewards punctuality, reliability and a friendly, professional demeanor.