Member Experience Specialist – Fitness Club Front Desk

Monroeville Fitness, LLC; Monroeville (Allegheny County); Sur place; USD 16 000 - 17 000; Plein temps

Résumé du poste

Monroeville Fitness, LLC is seeking a friendly Member Services Representative in Monroeville, PA to create a positive member experience. You will handle front desk duties, greet members and guests, process tours and sign-ups, and assist with account updates.

The role requires strong customer service skills, basic computer proficiency, and a proactive, reliable attitude. This position supports a welcoming club environment and a team-focused culture.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.

Connaissances

Customer service

Front desk duties

Phone handling

Teamwork

Formation

High School diploma/GED

Description du poste

Monroeville Fitness, LLC is seeking a friendly Member Services Representative in Monroeville, PA to create a positive member experience. You will handle front desk duties, greet members and guests, process tours and sign-ups, and assist with account updates.

The role requires strong customer service skills, basic computer proficiency, and a proactive, reliable attitude. This position supports a welcoming club environment and a team-focused culture.