Member Services & Front Desk Specialist

Planet Fitness; Bismarck (ND); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training & development

Free uniforms

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Planet Fitness in Bismarck, ND seeks a Customer Service Representative to greet members and support front desk operations. You will drive a positive member experience through superior service and effective communication.

You will handle sign-ups, inquiries, and account updates, while maintaining a clean, welcoming club environment. This role offers opportunities for training and development within a friendly, member-focused fitness community.

Qualifications

• Customer service experience is required.
• Honesty and good work ethic are essential.
• Basic computer proficiency is required.

Responsibilities

• Greet and assist potential members; provide a positive customer experience.
• Handle front desk tasks and answer phone calls.
• Take information calls and tours for prospective members.
• Assist in member sign-ups, cancellations, and account updates.
• Forward issues to Club Manager/Team Lead as needed.
• Keep the club neat and clean.

Skills

Customer service

Listening

Communication

Problem solving

Honesty

Job description

Planet Fitness in Bismarck, ND seeks a Customer Service Representative to greet members and support front desk operations. You will drive a positive member experience through superior service and effective communication.

You will handle sign-ups, inquiries, and account updates, while maintaining a clean, welcoming club environment. This role offers opportunities for training and development within a friendly, member-focused fitness community.