Member Services & Front Desk Sales Specialist

Planet Fitness - Baseline Fitness; Littleton (CO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free Membership for self and 1 family"

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

HSA

Job summary

Planet Fitness - Baseline Fitness in Littleton, CO, is seeking a flexible Full-Time/Part-Time Customer Service role to greet potential members and ensure a positive experience. You will manage front desk duties, welcome tours, and assist with sign-ups, cancellations, and account updates.

This position emphasizes friendly communication, problem solving for member inquiries, and maintaining a clean, welcoming club environment to support member retention and satisfaction.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering phone calls, taking info calls and tours, assisting with member sign-ups and cancellations.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Littleton, CO, is seeking a flexible Full-Time/Part-Time Customer Service role to greet potential members and ensure a positive experience. You will manage front desk duties, welcome tours, and assist with sign-ups, cancellations, and account updates.

This position emphasizes friendly communication, problem solving for member inquiries, and maintaining a clean, welcoming club environment to support member retention and satisfaction.