Member Services & Front Desk Specialist - Free Membership

Planet Fitness - Baseline Fitness; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Denver, CO is seeking a member-focused Front Desk Associate. You will welcome guests, handle sign-ups, tours, and inquiries, and support member services to ensure a positive gym experience.

Responsibilities include check-ins, account updates, and coordinating with management for issues, while keeping the club tidy. This role offers varied shifts with opportunities for advancement and benefits.

Qualifications

• Strong customer service skills.
• Excellent communication and listening abilities.
• Professional phone etiquette and front-desk demeanor.

Responsibilities

• Greet potential members and provide a positive experience.
• Handle front desk tasks including answering calls and giving info/tours.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.
• Resolve member questions by routing to Club Manager or Lead as needed.
• Maintain cleanliness and orderliness of the club.

Skills

Customer service

Communication

Phone etiquette

Tools

POS system

Job description

Planet Fitness - Baseline Fitness in Denver, CO is seeking a member-focused Front Desk Associate. You will welcome guests, handle sign-ups, tours, and inquiries, and support member services to ensure a positive gym experience.

Responsibilities include check-ins, account updates, and coordinating with management for issues, while keeping the club tidy. This role offers varied shifts with opportunities for advancement and benefits.