Member Services Front Desk Coordinator

LA State Employees' Retirement System; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

LA State Employees' Retirement System in Baton Rouge seeks a welcoming and detail-oriented front desk/administrative support specialist for the lobby operations. You will greet members, handle inquiries, and direct visitors to appropriate staff while performing clerical tasks such as document handling and basic reporting.

The role requires two years of administrative experience, ability to follow policies, and proficient use of Excel for statistics and reports.

Qualifications

• Two years of experience in administrative services.
• Experience substitution: every 15 semester hours earned credits six months of experience.
• Familiarity with federal/state civil service rules and organizational policies is desirable.

Responsibilities

• Greet visitors and determine their information needs.
• Receive and check documents delivered to LASERS in person for accuracy.
• Route hand-delivered documents to the Document Management Center.
• Provide visitors with information sheets and comment cards for service feedback.
• Notify staff when walk-ins or appointments arrive.
• Maintain records and generate statistical reports using Excel.
• Process beneficiary changes for active members.
• Process requests for copies of 1099s.
• Distribute retirement forms to walk-ins and provide general retirement information.
• Maintain lobby appearance and review incoming legal documents.

Skills

Accepting Direction

Communicating Effectively

Following Policies and Procedures

Thinking Critically

Displaying Expertise

Managing Risks

Tools

Excel

Job description

LA State Employees' Retirement System in Baton Rouge seeks a welcoming and detail-oriented front desk/administrative support specialist for the lobby operations. You will greet members, handle inquiries, and direct visitors to appropriate staff while performing clerical tasks such as document handling and basic reporting.

The role requires two years of administrative experience, ability to follow policies, and proficient use of Excel for statistics and reports.