Member Services & Front Desk Pro

Crunch Fitness; Baton Rouge (LA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Gym Membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Crunch Fitness in Baton Rouge, LA is seeking a friendly Member Services Representative to greet members, assist guests, and deliver outstanding service at the front desk. The MSR is the face of the club, creating a welcoming, professional experience and driving member satisfaction and retention.

You will check in members, answer calls, process payments, schedule services, promote club offerings, and support events while maintaining a clean, organized front desk and a positive team environment.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or escalated them to management when appropriate.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Process payments for club amenities and services in accordance with company procedures.
• Promote and sell retail products and club services to members and guests.
• Maintain a clean, organized front desk and work area.

Skills

Customer service

Communication

Multitasking

Professionalism

Child interaction

Education

High school diploma or GED

Job description

Crunch Fitness in Baton Rouge, LA is seeking a friendly Member Services Representative to greet members, assist guests, and deliver outstanding service at the front desk. The MSR is the face of the club, creating a welcoming, professional experience and driving member satisfaction and retention.

You will check in members, answer calls, process payments, schedule services, promote club offerings, and support events while maintaining a clean, organized front desk and a positive team environment.