Administrative Coordinator 3

LA State Employees' Retirement System; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

LA State Employees' Retirement System in Baton Rouge seeks a welcoming and detail-oriented front desk/administrative support specialist for the lobby operations. You will greet members, handle inquiries, and direct visitors to appropriate staff while performing clerical tasks such as document handling and basic reporting.

The role requires two years of administrative experience, ability to follow policies, and proficient use of Excel for statistics and reports.

Qualifications

• Two years of experience in administrative services.
• Experience substitution: every 15 semester hours earned credits six months of experience.
• Familiarity with federal/state civil service rules and organizational policies is desirable.

Responsibilities

• Greet visitors and determine their information needs.
• Receive and check documents delivered to LASERS in person for accuracy.
• Route hand-delivered documents to the Document Management Center.
• Provide visitors with information sheets and comment cards for service feedback.
• Notify staff when walk-ins or appointments arrive.
• Maintain records and generate statistical reports using Excel.
• Process beneficiary changes for active members.
• Process requests for copies of 1099s.
• Distribute retirement forms to walk-ins and provide general retirement information.
• Maintain lobby appearance and review incoming legal documents.

Skills

Accepting Direction

Communicating Effectively

Following Policies and Procedures

Thinking Critically

Displaying Expertise

Managing Risks

Tools

Excel

Job description

This position serves as the first point of contact for visitors, members and guests, providing exceptional customer service, administrative support, and ensuring smooth operations at the lobby area. The position is responsible for greeting and welcoming members and other visitors in a friendly and professional manner, answer inquiries, provide information, and direct individuals to the appropriate staff member. Also responsible for other clerical tasks such as stats recording, mailing out 1099R per members' requests, beneficiary changes for active employees, monthly member calendar among other duties.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well supported conclusions.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Greet visitors and ascertains their information needs.
• Receive and check for accuracy all documentation delivered to LASERS in person by members, agency representatives, and other visitors.
• Route all hand delivered documentation to the Document Management Center.
• Provide walk-ins and appointments with a visitor information sheet and comment cards regarding service received from both the receptionist and the analyst conducting the counseling session.
• Inform the Customer Service analyst via instant messaging, email, or telephone when walk-ins or appointments arrive.
• Maintain records/documentation and creates statistical reports using EXCEL.
• Process beneficiary changes for active members.
• Process requests for copies of 1099s
• Hand out retirement forms to walk-ins upon request.
• Provide limited, general information to the members about retirement processing.
• Maintain the lobby’s appearance.
• Review all incoming legal documents.

Position-Specific Details:

• Appointment Type: Probational
• Work Schedule: Work hours are 7:30 AM to 4:00 PM, Monday - Friday.
• LASERS requires all new hires to serve a minimum of eighteen (18) months not to exceed twenty-four (24) months in probational status including permanent state employees.