Member Experience Concierge (Front Desk)

BATON ROUGE FLORIDA BLVD CLUB 24 LLC; Baton Rouge (LA); On-site; USD 25,000 - 36,000; Full time

Job summary

CLUB4 Fitness in Baton Rouge is seeking a Front Desk Associate to deliver superior member service, handle front desk duties, and assist with tours and sign-ups. You will greet members and guests, answer phones, check in using our system, and help maintain a clean facility.

The role emphasizes a positive attitude, reliability, and teamwork. Qualifications include customer service experience, basic computer skills, and a High School diploma; CPR/AED certification is a plus.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is an absolute must!
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listener with ability to empathize and problem-solve with management.
• Diplomacy and professionalism in all interactions.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Handle front desk activities including answering phones and inquiries.
• Check members into the PEAK/ABC IGNITE system.
• Assist with the new membership sign-up process.
• Take prospective members on tours of the Club facility.
• Update member account information as needed.
• Respond to member questions and concerns promptly and professionally.
• Maintain the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.
• Escalate issues to Assistant Manager or Manager as needed.

Skills

Customer service

Basic computer

Fitness passion

Positive attitude

Punctuality

Communication skills

Active listening

Diplomacy

High school diploma

CPR/AED certification

Education

High School diploma/GED

Job description

CLUB4 Fitness in Baton Rouge is seeking a Front Desk Associate to deliver superior member service, handle front desk duties, and assist with tours and sign-ups. You will greet members and guests, answer phones, check in using our system, and help maintain a clean facility.

The role emphasizes a positive attitude, reliability, and teamwork. Qualifications include customer service experience, basic computer skills, and a High School diploma; CPR/AED certification is a plus.